Effective Date: 1 January 2026

SencePay (“SencePay”, “we”, “our”, or “us”) is a brand operated by Sence Payments Pty Ltd (ABN 13 648 546 623). Sence Payments Pty Ltd and its related entities (the Sence Payments Group) provide marketing, customer engagement, technology, communications and related business solutions.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit https://sencepay.com.au, use our services, communicate with us, or otherwise interact with the Sence Payments Group.

IMPORTANT NOTICE REGARDING SMS AND COMMUNICATION DATA

SencePay does not sell, rent or disclose customer SMS opt-in information, mobile phone numbers or consent records to affiliates or third parties for marketing or promotional purposes.

SMS consent information is used solely to deliver communications you have requested or consented to receive and is maintained securely.

1. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Full name
  • Business or company name
  • Job title
  • Email address
  • Mobile and telephone number
  • Business or postal address
  • Account information
  • Billing information where required
  • Records of communication preferences and marketing consent
  • SMS and email opt-in records

Technical Information

When you use our website or services we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Cookies and similar technologies
  • Referral source
  • Session information

Customer Communications

We may retain records of:

  • Customer enquiries
  • Sales enquiries
  • Technical support requests
  • Product demonstrations
  • Service history
  • Feedback and surveys
  • Communications with our staff

2. How We Use Your Information

We use your personal information to:

  • Deliver and improve our technology and marketing services
  • Respond to enquiries and provide customer support
  • Create and manage customer accounts
  • Communicate service updates
  • Send marketing communications where you have consented
  • Provide product demonstrations and onboarding
  • Improve our website and customer experience
  • Analyse website usage and business performance
  • Prevent fraud and protect our systems
  • Comply with legal obligations
  • Maintain records of customer communication preferences and consent

3. Marketing Communications & SMS

SMS Communications

Where you choose to receive SMS communications from SencePay, you may receive messages relating to:

  • Customer support
  • Service updates
  • Appointment reminders
  • Product or account notifications
  • Important business communications
  • Marketing messages where you have expressly consented

Consent

  • SMS messages are only sent where you have provided your consent or where otherwise permitted by Australian law.
  • We maintain records of your consent where applicable.
  • You may withdraw your consent at any time.

Opt-Out

You may stop receiving SMS messages at any time by replying STOP.

After your request has been processed, you will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP or contact us using the details below.

Message Frequency

Message frequency varies depending on your relationship with SencePay and the services you use.

Standard message and data charges may apply.

SMS Privacy

Your mobile number, SMS consent records and text messaging originator information will never be sold or shared with third parties for marketing purposes.

Where SMS delivery providers are used, they process this information solely for the purpose of delivering messages on our behalf and are contractually required to protect your information.

4. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

Members of the Sence Payments Group

Your information may be shared between Sence Payments Pty Ltd (ABN 13 648 546 623) and its related companies where necessary to:

  • provide our services;
  • manage customer relationships;
  • provide support;
  • improve products and services;
  • administer business operations; or
  • meet legal and regulatory obligations.

All related entities are required to protect your personal information in accordance with this Privacy Policy.

Service Providers

We may engage trusted third-party providers to assist with:

  • Website hosting
  • Cloud infrastructure
  • Customer relationship management (CRM)
  • Marketing automation
  • Analytics
  • Email communications
  • SMS delivery
  • Technical support
  • Business administration

These providers are only permitted to use your information to provide services on our behalf and must keep it confidential.

Legal Requirements

We may disclose information where required by law, court order, government authority or where necessary to protect our legal rights or investigate suspected unlawful activity.

Business Changes

If Sence Payments Pty Ltd undergoes a merger, acquisition, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

SMS consent records and mobile opt-in information are never disclosed to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures include:

  • Encryption of sensitive data where appropriate
  • Secure cloud hosting
  • Access controls
  • Multi-factor authentication where appropriate
  • Staff privacy and security training
  • Regular software updates
  • Security monitoring
  • Secure backup procedures

While we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Analyse website traffic
  • Measure marketing effectiveness
  • Understand visitor behaviour
  • Improve our products and services

You can disable cookies through your browser settings; however, some website features may not function correctly.

7. Your Privacy Rights

Subject to Australian privacy laws, you may request to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Request deletion where appropriate
  • Withdraw consent for marketing communications
  • Opt out of SMS communications by replying STOP
  • Request information about how your personal information is handled
  • Make a privacy complaint

We will respond to requests within a reasonable timeframe.

8. Overseas Disclosure

Some of our technology providers or cloud hosting partners may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy law.

9. Third-Party Websites

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the effective date.

Where required by law, we will notify users of significant changes.

11. Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

Sence Payments Pty Ltd
ABN 13 648 546 623

Trading as Sencepay

Email: info@sencepay.com.au

Website: https://sencepay.com.au

By using the SencePay website or our services, you acknowledge that you have read and understood this Privacy Policy.